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IT Case Studies |
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Company Profile: Client operates several full-service restaurants throughout various states. In response to doubling its staff in two years, client needed to streamline information flow and business process as well as get its IT operations in compliance with SAS 70 requirement. Like many growing businesses client faced many challenges in maintaining an internal IT staff including turnover and constrained IT budgets. The daily IT needs overwhelmed the IT staff to the point that addressing the daily needs prevented necessary maintenance from occurring. This led to a series of critical challenges that were presented to Valor IT. In order to allow the client to be more proactive, it was determined that the client would work with Valor IT to manage the IT department and ensure that not only the urgent issues were attended to, but the maintenance necessary to continue growing occurred. Business Challenges:
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Company Profile: Client provides Call Center support to its customers. The infrastructure comprised of multiple vendor security systems and different WAN connections. Each location had a separate connection to the WAN with several different connections for data and voice often causing outages, and challenges to resolve the outages within SLA. Client was using multiple vendor security platform virtual private network (VPN) connectivity that offered limited security capabilities beyond VPN. This also represented yet another proprietary technology that the IT team had to support, adding to overall operational costs. Client’s leadership also wanted to gain more insight into the state of security across the network. Although IT specialists could track and correlate security events in the existing environment, it was typically a time-consuming, labor-intensive task. There were no high level reports for executives and clients to analyze. Client was often faced with dissatisfied customers due to WAN outages and finger-pointing. Business Challenges:
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Company Profile: Client provides Business Process Outsourcing (BPO) delivering customer care and collection services for a host of contracted large cap businesses including Fortune 500 companies. Client currently places more than 2.2 million calls per month and requires 99%+ uptime. Client maintains office locations in Phoenix, Chicago, Costa Rica and Philippines with other global remote offices. In response to doubling its global operations over the past year and in order to support its current growth, Client needed to streamline information flow and business process, as well as making its global IT operations in compliance with SAS 70 requirements. Like many growing business, Client faced many challenges in maintaining an internal IT Staff including high turnover, constrained IT budgets, outdated systems, and system integration. The daily IT needs overwhelmed the IT staff to the point that serving the daily needs prevented necessary maintenance and upgrades from occurring. This series of critical challenges was presented to Valor IT with the goal of allowing them to be proactive, efficient and reduce operating costs. Business Challenges:
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Company Profile: Client provides a comprehensive suite of solutions to improve the transportation validation, accounting, payment and information management process. Client maintains office locations in Scottsdale, Boston, Scotland, Czech Republic, Costa Rica and Philippines with several other global remote offices. Client’s major challenge is its exponential rapid growth over a period of months. The growth prompted a need to streamline information flow and business process, reduce costly inefficiencies as well as convert global IT operations to SAS 70 compliance. Client was faced with many challenges in maintaining an internal IT staff including costly turnover, reduced IT budgets, required skill-set, out-dated systems and a reactive IT department. The Client IT team was unable to meet the business requirements and often fell short of delivering solutions on-time. This progression of events led Client to commission Valor IT to help allow Client to be pro-active, efficient and reduce operating costs. Business Challenges:
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Company Profile: Client services Fortune 500 companies providing high-end application solutions. Client has a team of top developers and operations in locations throughout the world. Client has taken advantage of a worldwide talent pool for several years. Every product is designed, built and supported by a globally dispersed team. With more than 400 employees and contractors, the Client depends on real-time collaboration to connect these global teams with customers as well as with each other. The old phone system was obsolete and was resulting in dropped calls and performance issues resulting in dissatisfied customers and employees. Employees were using third party services to make phone calls, thus increasing overhead and long distance charges. The challenge was to provide a reliable, stable, flexible communication solution without drastically increasing expenses. Business Challenges:
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Company Profile: Client is a non-profit organization. Client provides legal education and development programs for the legal profession and public. Client’s technology departments were separated causing dissonance among employees and customers. General lack of synergy existed leading to duplication of efforts and ineffective practices. IT and software projects were months behind schedule. Additionally, the helpdesk and support was often inaccessible (and not user friendly). There was a high turnover in the technology departments leading to low employee morale. Inefficiencies led to high costs and overhead resulting budget deficiencies. There was a lack of standardization and documentation thus causing threat to Client’s compliance and business continuity. Business Challenges:
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